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Carpet Flooring Care & Maintenance

Carpet Flooring Care & Maintenance
  • Walk-off mats should be used at all entrances to absorb soil and moisture. Mats should be cleaned on a regular basis so they don't become sources of soil themselves, especially during inclement weather.
  • Move heavy furniture occasionally to avoid excessive pile crushing.
  • Put coasters intended for use with carpet under the legs of tables, chairs and other furniture to help distribute the weight and prevent crushing of pile.
  • Vacuum carpets daily in both directions, as this will keep pile height to its fullness.
  • When cleaning spills from the carpet, blot the liquid with a white cloth do not scrub. Scrubbing will make the spill larger.
  • When spot cleaning try plain water first before using any chemicals. If using a chemical cleaner, first use on a scrap or in an inconspicuous area like in a closet first to see if the cleaner will take out the color.
  • Most carpet warranties require professional hot water extraction cleaning to be performed every 12-24 months. Contact Express Flooring for the particular guidelines in relation to the specific product installed in your home.
  • Berber carpets are prone to snags and/or runs. We discourage the use of any vacuum with a rotating cleaning brush. If you do use a vacuum with a rotating cleaning brush of any sort, ensure that the bar is set high enough to avoid any lose fibers in your carpeting.
  • Manufacturer's warranties on carpeting are void when carpeting is installed on stairs and/or landings.
  • Your new carpet will shed or pill for 6-12 months. This is a normal occurrence in new carpeting and is NOT a defect. These are excess fibers from the manufacturing process. Carpet manufacturers typically will not entertain any claims inside 12 months for issues of this nature.
  • Your carpeting is not indestructible. It can snag, tear, rip, and/or delaminate. Do not drag heavy furniture or items across. Always lift and place any contents in your home. Do not expose any sharp or jagged objects to the carpeting. Do not allow excessive amounts of moisture to soak into your carpeting. All warranties exclude damage from pets and/or customer abuse/neglect.

Laminate Flooring Care & Maintenance.

Laminate Flooring Care & Maintenance.
  • Place a doormat outside the exterior entrance to collect excess moisture, sand, grit and other potentially damaging substances from being tracked onto your laminate surface.
  • Many laminate flooring products are "scratch resistant", however nothing is scratch proof. It is recommended to use felt floor protectors on chairs and other furniture. As a general rule, the heavier the item the wider the floor protector.
  • Do not drag furniture or contents of home across flooring. Always lift and place any items. All warranties are void from damage from pets and/or customer abuse/neglect.
  • Avoid sharp or pointed objects with concentrated weight such as high heels.
  • If using a wheeled dolly to move furniture or appliances, place a clean sheet of plywood or other protective layer over your laminate flooring to prevent damage.
  • If you use office chairs and/or rolling chairs of any kind, you must use to protective matt under the chairs. Rolling chairs may damage your laminate flooring.
  • Do not use wax, oils, mop and shine products or any other sealer on your laminate flooring as they do not need anything.
  • Do not use a wet mop to clean your laminate floors or any soap-based detergents as they will ruin your floors and leave a dull film on them. It's best to use a microfiber mop system. Call Express for their recommended, in stock, cleaning products.
  • Do not allow moisture of any kind to remain on floor for periods of time as this can (and will) damage your laminate flooring. Spills or accidents of any kind, no matter how small or minor, should be cleaned up immediately.
  • Never attempt to sand or refinish a laminate floor

Hardwood Flooring Care & Maintenance

Hardwood Flooring Care & Maintenance
  • Do perform routine maintenance as recommended by the manufacturer, this should include sweeping, vacuuming and/or dust mopping to remove dirt and grit.
  • Use felt floor protectors on chairs and other furniture. As a general rule, the heavier the item the wider the floor protector.
  • Place a doormat outside the exterior entrance to collect excess moisture, sand, grit and other potentially damaging substances from being tracked onto your wood surfaces.
  • Do not use any type of buffing machine.
  • Does not use oil based waxes, polishes, or strong ammoniated and/or abrasive cleaners. Never use soap-based detergents as they will leave a dull film on your floor. It's best to use a microfiber mop system. Call Express for their recommended in stock, cleaning products.
  • Do not use a wet or damp mop to clean your wood floors, water is woods worst enemy. Do not allow moisture of any kind to remain on the floor for extended periods of time as this can (and will) damage your flooring. Spills or accidents of any kind, no matter how small or minor, should be cleaned up immediately.
  • If you use office chairs and/or rolling chairs of any kind, you must use to protective matt under the chairs. Rolling chairs may damage your hardwood flooring.
  • If your hardwood floor has a polyurethane finish never use a paste wax on it. If your hardwood floor has a wax finish never use a polyurethane finish. These products are not interchangeable.

Tile Flooring Care & Maintenance

Hardwood Flooring Care & Maintenance
  • If soil is left on grout surface for long periods of time it will leave a stain mark in that area. All Express Flooring grout has stain resistance sealing in it, but not stain proof.
  • You can sweep, vacuum, or dust mop but do not use a dust mop with oils. A microfiber mop system is recommended.
  • A razor blade or putty knife can be used to remove tar, chewing gum or any other stubborn spot; however these tools can scratch or damage your tile flooring.
  • Do not use soaps that create suds to clean your floor as it will leave a dull finish. Soaps are very hard to remove from the surface as most soap has wax in them. Hot water is recommended to use when washing your floors. When you are finished washing your floors, you should rinse with plain warm water to make sure all cleaners are removed.
  • Do not use soaps that create suds to clean your floor as it will leave a dull finish. Soaps are very hard to remove from the surface as most soaps have wax in them. Hot water is recommended to use when washing your floors. When you are finished washing your floors, you should rinse with plain warm water to make sure all cleaners are removed.
  • Allow floors to dry completely before walking on them to assure that moisture will not pick up dirt from the bottom of your footwear. Call Express for their recommended, in stock, cleaning products.
  • Tile flooring is very durable and stable, however it is not indestructible. Heavy objects can chip and/or break tiles. Always lift and replace all furniture and/contents when moving them throughout the tiled area. Dragging heavy items or furniture can scratch or damage your tile flooring. All product warranties are void from damage caused by pets and customer abuse and/or neglect.

Vinyl & Vinyl Plank Flooring Care & Maintenance

Hardwood Flooring Care & Maintenance
  • Spills do happen, wipe up as quickly as possible, using a white cloth, colored cloth may not be color fast and will leave the fabric dye on the surface.
  • Most vinyl companies recommend using a no rinse vinyl cleaner. Even though it says no rinse it is always recommended to rinse with clean warm water.
  • Do not use paste, wax, or liquid wax or any mop and shine products.
  • Do not use the beater bar on the vacuum when vacuuming the floor, for this may leave scratch marks in the surface, you should use suction only.
  • Do not use abrasive scrubbing brushes. A microfiber mop system is a great mop to use. Call Express for their recommended in stock, cleaning products.
  • If using a wheeled dolly to move furniture or appliances, place a clean sheet of plywood or other protective layer over your vinyl flooring to prevent tearing and scuffing.
  • Vinyl flooring is very durable, however it is not indestructible. Heavy objects can tear and/or mare your flooring. Always lift and replace all furniture and/contents when moving them throughout your home. Dragging heavy items or furniture can scratch, indent, or tear your flooring. All product warranties are void from damage caused by pets and customer abuse and/or neglect.
  • Use felt floor protectors on chairs and other furniture. As a general rule, the heavier the item the wider the floor protector you should use. Heavy items or furniture can and will indent your vinyl flooring if the flooring is not properly protected.

Vinyl Plank & Vinyl Tile Care & Maintenance Guide

Protecting your investment is up to you...
Like other fine finishing, vinyl plank and vinyl tile requires proper care & maintenance. There are a few simple steps listed below that you can take to insure the lasting beauty of your new carpeting.

Prevention
Keep the dirt/soil out. Use walk off mats and all entrances and other areas to keep outside dirt and moisture from being tracked onto your flooring. Clean these mats frequently & keep your garages, sidewalks, and entrances free of excessive dirt. Mats should have a non-rubberized backing and be marked as “non-staining”.

Preventative Measures
  • Prevent indentations and scratches by the use on non-staining floor protectors on the legs of chairs, appliances, and all heavy furniture. Floor protectors should be at least one in diameter.
  • Do not flood floor or subject to standing water.
  • Avoid tracking in tar or asphalt from driveways and sidewalks.
  • Avoid high heel shoes on your floor as they can cause permanent indentations.
  • Protect your floors against burns of any kind as extremely hot items can cause permanent damage.
  • Avoid exposure to direct sunlight for prolonged periods of time as this can cause discoloration.
Cleaning & Maintenance
  • Sweep floor regularly with a soft bristle broom to remove loose dirt.
  • For every day care, mop moistened with warm water.
  • For heavier cleaning you can use a low PH (neutral) cleaner.
  • Do not use solvent based cleaners, soad based detergents, wet swiffers, abrasive mop and shine products, floor wax, ammonia, bleaches, vacuum cleaners with roating beater bards, and/or steam mops of any kind as they can cause permanent damages to your flooring.
  • Test any and all cleaners on an uninstalled plank and/or in an inconspicuous area before using on the installed flooring to ensure no reactions and/or non-desired results are experienced.
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Seasonal Change Disclaimer

Seasonal Changes & what to expect: (all flooring installation methods).

Seasonal gapping should be expected in all wood flooring and does not constitute a product failure. It is normal that wood floors will be affected by fluctuating levels of humidity within your home. Care should be taken to control humidity levels to within the 30-50% range and maintain temperatures of 60-80°F. To protect your investment and to assure that your floors provide lasting satisfaction, note the recommendations below:

(Dry) Heating Season – A humidifier may be needed to prevent excessive shrinkage in wood floors due to low humidity levels. Wood stoves, radiant floor heat and electric heat will create dryer conditions.

(Humid, Wet) Non – Heating Season – Proper humidity levels can be maintained by use of an air conditioner or dehumidifier. Avoid excessive exposure to water during periods of inclement weather. Do not obstruct expansion joints around the perimeter of your floor.

Customer understand that wood flooring is a natural product and the home must be environmentally maintained. Consequently, the installation warranty and manufacturer warranty is void if the customer does not follow the manufacturer's guidelines for maintaining humidity levels and temperatures in their home.

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