A Message To Our Customers About COVID-19 (Coronavirus)
A Message To Our Customers About COVID-19 (Coronavirus)
March 20, 2020
AT EXPRESS FLOORING, WE VALUE AND CARE FOR OUR CUSTOMERS AS MUCH AS THEY VALUE A GREAT DEAL. THAT’S WHY WE ARE THE HAPPY HOME PEOPLE…AND EACH AND EVERY ONE OF YOU IS A MEMBER OF THE HAPPY HOME FAMILY. WE CARE ABOUT YOU!
With concern and coverage continuing to grow about the spread of Coronavirus and the resulting illness, COVID-19, I wanted to take a moment of your time to personally assure you that Express Flooring has your safety at the forefront of everything we do.
We’re taking numerous steps to protect our family…including yourselves, our team, and our partners from the spread of infection during this concerning time in order to keep you safe during your in-home consultation. Our Design Consultants use hand sanitizer before every appointment. In addition, they wipe down the samples before and after every appointment. Each day, our Design Consultants take their temperature several times throughout the day. We take all these additional steps to ensure we are doing everything possible to help prevent the spread of this virus.
We are continuing to diligently monitoring the situation as it evolves while adhering to the guidance published from the Centers for Disease Control and Prevention (CDC). We regularly give these reminders to all our associates: •Wash your hands frequently and thoroughly (20 seconds, minimum) . •Adopt an alternative to the handshake. •Avoid contact with sick people. •Avoid touching your own eyes/nose/mouth
Stay home if you or someone in your home is feeling sick. When returning, you must have a Doctor’s note.
In order to maintain a safe work environment, we have also increased the cleaning and sanitizing of our offices and warehouses. In addition, we have advised our in-home Design Consultants and contractors on specific practices to ensure the safety of our customers, as well as themselves as they are invited in to your homes. We’ve put these measures in place because we want you and your loved ones to stay safe, healthy, and comfortable until this public health issue is behind us all. We live, work, and participate in the same communities we serve, and we are committed to doing everything we can to help minimize the risk of contributing to any sickness.
We have always believed, and continue to believe that the best way to shop for new flooring is in your own home, with your own lighting and furniture. Now more than ever, avoiding crowds and shopping in the safety and comfort of your own home is not only convenient, its simply the right thing to do.
Rest assured that even though this is an extremely fluid situation, we are monitoring and abiding by the daily recommendations put out by the CDC, as well as our local governments. We do not currently foresee any operational disruption. We remain committed and resolved to provide excellent service at excellent prices, as safely as possible.
So, to the members of The Happy Home Family, thank you. For your business and your support. I again want to affirm that we’ve got your back! Thank you for being a valued member of The Happy Home Family!
