Express Flooring is specialized in all types of flooring like tile flooring, laminate flooring, carpet flooring, hardwood flooring, vinyl flooring in Phoenix, Chandler, Tempe, Tucson, Scottsdale, Mesa, Gilbert and all the places of Arizona. Express Flooring is one of the fastest growing companies of the nation.
I just had my flooring installed. It took quite awhile due to a few miss-communications and my work schedule. I want to say thank you to Bobby, the salesman, Henry, Victor in Customer Service, but most of all my installation crew. They worked 8 straight hrs at my house, moved my furniture and even asked "what else could they do." I have NEVER had service like this before. They rocked and I hope they get the recognition they deserve because it is all about the personal contact.Renae C., Nov 24, 2014
I wanted to pass along my conversation with the owner and Lisa when I did my Post Installation Quality Inspection. They were both very pleased and impressed with the level of service and attention they received throughout the entire process. And with the speed and quality of the installation. This was a residential customer of Express Flooring. They were given 2 other recommendations for flooring companies. Both dropped the ball with follow up and prompt service. They called us because of their satisfaction with the quality of service and price they received from our residential partners. They were blown away when our entire Express Flooring team showed up and walked the job, including our installers. They appreciated the constant communication and site visits during and after the installation.
They have already referred us to other contractors because of the great job we did. Cheers to everyone for their part in this successful installation. This is a great example of how our commitment to provide the best customer service will separate us from our competition and continue to grow our business.
Scott Halloran - Field SuperintendentScott Halloran, Nov 24, 2014
Customer called in stating she had such a great experience this morning with design consultant Frank Linden! She said they engaged in a great conversation, found out they have a lot in common, and that he was also very knowledgeable and helpful and they absolutely cannot wait to have us install her flooring. She asked if I can make sure we let Franks boss know how great of a guy we have working for us!
Woohooo go Express!Leslie G., Nov 21, 2014
My husband and I received a gift certificate for a cruise from Express Flooring for a job we recently had done. This trip was the best thing we've had happen in a long time. My daughter and I actually went on the trip, invaluable time for a mother and daughter to be together. We took advantage of the hotel, with fresh water pool, and lunch, also beach bathing and relaxing. Wonderful ...food was excellent, people and service also. We were never alone, there was always someone to ask, and answer questions.
The second excursion we went on was the trip, by boat to the Island, with lunch, free drinks going, there and back. I took a plunge in the ocean, dressed in snorkel, fins, mask and life preserver, which should've been on America's Funniest Video's, head over flippers, was the least of it.
We found that the carnival cruise people were top-notch in friendliness, helpfulness, and having filet mignon, breakfast, and dinner and gourmet omelets of your own design was pretty awesome. The food was unbeatable. Thank you Express Flooring and Imagine Incentives for the great memories.
Linda Powell, Nov 10, 2014
I had a customer call in earlier and I kid you not, she gave me goose bumps by the amount of praise she gave to the DC who came to her home and sold her flooring, to the AMAZING installers who did the tedious job, and to EXPRESS FLOORING all together! She said she has never had better service in all her life! She said her DC Jeff was so extremely wonderful and patient with her and really guided her through the whole process. And she could not say thank you enough for how truly fantastic her installers were. She said they arrived promptly on time at 9am, said they didnt stop working not one time throughout the whole install, worked on their hands and knees and cleaned up completely. She said they were the MOST wonderful representatives of our company and we have made her an extremely happy customer for life!
For everyone who played a part in this customers experience, take a moment and thank yourselves. Everyone within this Express family works SO incredibly hard on a daily basis, and while its not always recognized verbally every day, these reviews and THESE ecstatic customers really do make all of our hard work completely worth it! PHENOMINAL JOB EXPRESS FLOORING!!!!Jason Bryan, Oct 03, 2014