Express Flooring is specialized in all types of flooring like tile flooring, laminate flooring, carpet flooring, hardwood flooring, vinyl flooring in Phoenix, Chandler, Tempe, Tucson, Scottsdale, Mesa, Gilbert and all the places of Arizona. Express Flooring is one of the fastest growing companies of the nation.
To everyone at Express Flooring,
I am just writing this letter to everyone at Express Flooring, but trust me this is the least I can do. I just had carpet installed at my
home and I couldn't stop smiling from what such a great job the installer Manuel did. The time from when I called Express and spoke
with one of their representatives, to the end of the installation it was more then a pleasure dealing with them. The price was low, but
the service, product, and installation felt as if it were high. There is not any more satisfaction then getting new flooring in your home
because you can choose the style, color, and type of flooring that best suits you and your family for many years to come. It felt as if
Express Home Flooring's entire staff concentrated on me and my family as if we were their only customer, like the type of service
you would hope for in any company you deal with. I have to admit I feel as if I am cutting Express Flooring short because its
impossible to put into words my utmost thanks and appreciation to their entire staff for what such great job they did. I will always
refer all my close friends and family to them with not a doubt in my mind that they will do as good of a job for them as they did for me.
Thank you again for everything and I look forward to using your company for all of my flooring needs in the future.
Joseph ChiappettaJoseph Chiappetta,
Dear Express Flooring, May 12th
Your installers were meticulous. I am extremely pleased with the installers Manny Flores & Fabian (underlined).
Everyone was great from the beginning to the end.
Express Flooring thank you.
Linda Wagner & David WagnerLINDA & DAVID WAGNER,
CUSTOMER LISA HEALIS CALLED TO SAY THAT AFTER HER EXPERIENCE WITH EMPIRE A COUPLE OF DAYS AGO, UNPROFESSIONAL, BAD MOUTHING US THE WHOLE TIME.
THAT NEAL HOFFMAN WAS AN UTTER PLEASURE TO HAVE IT HER HOME. THAT ENJOYED THEIR TIME WITH HIM AND NEEDLESS BOUGHT FROM EXPRESS FLOORING.
I SAY HE IS A HAPPY HOME PERSON OF THE DAY!!! WAY TO GO NEIL!!!!!
You are a true professional! You have proven that taking the high road is always the best approach. I run across this all of the time when Empire has been in the home before us. They behave dishonestly, they profile customers, they bad mouth us all of the time, and they are extremely rude in a customer's home.
Just tonight I followed Empire and the customer told me all of the bad things they said and did. When they used the BBB against us, the customer went on line and said, "How could they bad mouth Express when you have only 174 complaints and all were resolved and they have 1180 complaints. That did it for me."
I've taken the articles out of my bag I have on Empire and said, "See, I have the same stuff they do but I don't bad mouth them nor any other competitor. We don't do business that way. Our reputation speaks for its self."
Thanks for leading the way Neil,
Good Morning All,
Express Flooring Employee Praise....
I just want to thank Neil Hoffman & Trish Gulley for being so on top of the new deposit program. I receive there deposit emails in a very timely manner & sometimes before I see them on the open deposit spreadsheet. I appreciate your effort in getting the deposits to me ASAP knowing that the owners are monitoring these deposits several times daily. I appreciate you doing your job so that I can do mine more efficiently.