Express Flooring Disclaimers

Express Flooring provides many different promotions to serve all our potential clients’ needs, budgets, living conditions and lifestyles. Our hope is to provide every customer with an opportunity to have the flooring of their choice, combined with the best pricing and value available. Due to our competitive nature and rapidly changing industry promotions, Express Flooring may cancel an advertised offer at any time. Promotions may not be combined with other sale items or offers. Only one promotion per household. Commercial jobs are excluded. Offers valid at time of initial consultation only. Offers are for in-stock items only and all prior orders are excluded. Discounts to retail prices, prior sales excluded, and other restrictions may apply.
 
 Promotions:

% Off Promotions: Offer good only at the time of initial consultations. Offer not available in all service areas. Promotions not to be combined with any other discounts or special offers. The stated % off applies to select styles and only the base material. Does not include labor, moldings, underlayment, and other sundries needed to complete the installation. Must have a qualifying purchase of 2 rooms or more. Rules subject to change. 

Free Furniture Moving: Offer good only at time of initial consultations. Limited to reasonable standard furniture per room and size. Excessive furniture and large items will be charged an additional fee.

Free Limited Lifetime Installation Warranty: Offer good only at the time of initial consultations. See warranty details for limitations.  

Free Vacation Vouchers: Voucher provided by Destination Imagination. Offer only good at the time of initial consultations and while supplies last. Purchase with full payment required. Minimum purchase applies. Taxes, port charges, transportation to and from destination, and processing fees are not included. Rules subject to change.

Refer Five Program: Every time you refer someone to Express Flooring, you will receive $300 once their new floors are installed and paid in full. On the 5^th referral, you will receive an additional $2,500 for a total of $4,000!  The customer is responsible for tracking the quantity of referrals provided and submitting claims for referral fees.

15% or It’s Free Promotion: Offer good only at time of initial consultations. Express Flooring will beat any competitor's written estimate for comparable flooring products to be installed at your owner-occupied home. Written estimate must be verifiable by Express Flooring, must be dated no more than 30 days prior to date customer signs contract with Express Flooring, and must be presented to Express Flooring at least 72 hours before the installation date. Competitors written estimate must be for in-stock flooring and for the same or equal product to Express Flooring floors (in terms of weight, texture, yarn content for carpet and identical padding or identical merchandise for hardwood, luxury vinyl, or laminate floors), and must include all installation, delivery, and other charges. Competitor estimates must include a lifetime installation warranty. The written estimate must be the result of an in-home visit which included physical measurements and inspection of all sub floors. Written estimates must specifically list all areas of the home to be covered including room dimensions and must include all charges for floor or sub floor preparation and/or upgrades. Express Flooring reserves the right to reject any written estimate which it does not believe is bonafide in its sole discretion.

Warranties:

Limited Lifetime Installation Warranty: Regarding repairs for installation related issues, all service requests placed over 2 years from the original installation date will be subject to a $50 processing fee. If a consumer fails to supply this payment, they effectively waive all rights and claims in relation to any labor warranty listed on their original contract. If repairs are possible, Express Flooring reserves the right to repair any issues as opposed to replacing any flooring. In the unlikely event that you need to have your carpet re-stretched after two years it would not be the result of improper installation but part of the normal maintenance and would require a charge. Warranties do not carry any cash value. Should any consumer deny Express Flooring access to their job site to warranty the flooring installed, they will waive all rights and claims in relation to any warranties listed on their contract with Express Flooring. The consumer is responsible for reporting any issues with their flooring to Express Flooring within 72 hours of them developing. Failure to do so may negate any responsibility and/or liability Express Flooring has to any flooring installed. 

Material Warranties: All material and product warranties are the responsibility of the manufacturers. Stain resistant warranties, soil resistant warranties, texture retention warranties, scratch resistance warranties, tear resistant warranties, fade resistant warranties, water warranties all vary depending upon the product and manufacturer and are also not to be confused with quality assurance or wear warranties. To keep all carpet warranties in effect the consumer must have the carpet professionally cleaned at least once a year and have receipts to validate such. Per the manufacturers warranties regarding product defect(s) are predicated on a pro-rated basis and all products will be equally credited by the total amount of the contract price, divided by the length of the product warranty, to determine a yearly rate, which will be multiplied by the number of years the customer used the product to determine the usage value for offset purposes. Further, all product defects or replacements (of any type) after a 2-year period, the consumer will be solely responsible to pay for all labor costs. Express Flooring reserves the right to extend any warranties at their discretion. Any extensions to the warranty must be in writing on the original contract (sales draft) to be valid. In the case that Express Flooring extends any manufacturer’s warranty, the Manufacturer will be solely responsible for their original warranty. Express Flooring shall only be responsible for any warranty extensions after, and only after, the original manufacturer warranty has expired.
 
 Express Flooring is not responsible for problems arising from underlayment not installed by us, nor are we responsible for movement and/or settling of any concrete slabs and/or modular homes. All warranties for all flooring are predicated on proper care & maintenance and are void if damages occur in relation to improper maintenance, customer abuse, acts of God, or any circumstances beyond the control of Express Flooring. All warranties exclude damages in relation to discoloration from asphalt driveways, indentations from high heeled shoes, scratches, and/or damages caused by chairs, tables, appliances, pets, and/or other objects. The use of chair mats designed for floating floors is required to protect plank locking mechanisms from damage caused by rolling chairs and wheelchairs. Wood & laminate flooring should not be cleaned with water and/or subjected to excessive moisture and/or humidity, as it may damage your flooring. Flooring must be subjected to reasonable and consistent temperatures, year-round. Failure to keep home climatized between 60-80 degrees effectively voids all labor and material warranties and will likely cause damage to your flooring.
 
 Warranties are not transferrable unless expressly stated on the original Purchase Agreement. If Express Flooring allows a warranty to transfer from the original homeowner, it is only the material warranties that will transfer. The lifetime installation warranty is not transferable under any circumstances and is only available to individual(s) named on the original sales draft.
 
 Not properly maintaining the flooring IN ACCORDANCE WITH MANUFACTURER SPECIFICATIONS will void all manufacturer as well as Express Flooring warranties.

Other Disclosures:

Financing Disclosures: Deferred interest for 12 months available to well qualified buyers on approved credit only. Deferred interest and payment plan are only available in select markets. Financing is provided by federally insured, federal and state chartered financial institutions without regard to race, color, religion, national origin, sex, or familial status. Any finance terms advertised are estimates only, and all financing is provided by third-party lenders unaffiliated with Express Home Services LLC., under terms and conditions arranged directly between the customer and such lender, all subject to credit requirements. Offer not valid on previous purchases and cannot be combined with other offers. Residential projects only. Credit purchases subject to credit approval. 

Expansion Joint Disclosures: Making any modifications affecting the ability of the laminate, vinyl, or wood floors to float appropriately after installation will negate all warranties. This inhibits the floor’s ability to expand or contract and therefore is not an installation or manufacturer’s defect. Examples include but are not limited to installing cabinets or appliances on top of the floor, installation of new walls, and changes with door location or size.

Subfloor Disclosures: Sometimes during the installation of various flooring products, the subfloor of a project requires work to be completed to prepare for a quality installation. At the time of sale, it is impossible to see the condition of the subfloor and such any work required to prepare the subfloor for a quality installation will be completed at an additional charge. Depending on the work required, including grinding of existing concrete subfloors and/or the application of subfloor leveling material, can cause dust or other material to be released into the surrounding air. Exposure to this dust, or other materials, for long periods of time can possibly be dangerous. It is recommended to avoid the inhalation of this dust, or other materials. and engage a professional cleaning service provider to thoroughly clean the impacted space once the work is completed. Express Flooring will in no way be held liable or responsible for any costs or claims associated with this dust, or other materials, used during the installation and subfloor preparation work including for health-related issues, health related treatment, materials abatement, or removal.

Water Damage Disclosure: Laminate or Wood floors should not be cleaned with water as it may permanently damage your flooring and thus, we cannot be responsible. Excessive humidity and/or moisture can also damage floors.

Seasonal Changes Disclosures: Seasonal gapping should be expected in all wood flooring and does not constitute a product failure. It is normal that wood floors will be affected by fluctuating levels of humidity within your home. Care should be taken to control humidity levels to within the 30-50% range and maintain temperatures of 60-80°F. To protect your investment and to assure that your floors provide lasting satisfaction, note the recommendations below:
 
 (Dry) Heating Season –A humidifier may be needed to prevent excessive shrinkage in wood floors due to low humidity levels. Wood stoves, radiant floor heat and electric heat will create dryer conditions.
 
 (Humid, Wet) Non – Heating Season – Proper humidity levels can be maintained by use of an air conditioner or dehumidifier. Avoid excessive exposure to water during periods of inclement weather. Do not obstruct expansion joints around the perimeter of your floor.
 
 Customer understand that wood flooring is a natural product, and the home must be environmentally maintained. Consequently, the installation warranty and manufacturer warranty is void if the customer does not follow the manufacturer’s guidelines for maintaining humidity levels and temperatures in their home. 

Asbestos Disclosure: If, at or before the time of installation, it is suspected or determined that asbestos is present, Buyer will be required to test for the presence of asbestos, and Express Flooring will STOP installation until the Buyer has the asbestos removed by a licensed abatement company. The abatement company must follow all applicable federal and state asbestos regulations and must provide a clean air or clearance sampling certificate to resume installation. Express Flooring will in no way be held liable or responsible for any costs or claims associated with asbestos treatment, abatement, or removal.

Collections Disclosure: In the event it becomes necessary for collection procedures, or to enforce any provisions of the contract, the customer agrees to pay actual and reasonable collection costs, collection agency fees, interest (at 1.5% per month), court costs, and/or reasonable attorney fees.

Arbitration Disclosure: ANY DISPUTE, CLAIM OR CONTROVERSY ARISING UNDER OR RELATING TO THIS AGREEMENT OR ANY WORK PERFORMED BY EXPRESS FLOORING (“CLAIM”), REGARDLESS OF THE NATURE OF THE CLAIM ASSERTED, SHALL BE RESOLVED BY BINDING ARBITRATION IN ACCORDANCE WITH THE CONSTRUCTION INDUSTRY RULES OF THE AMERICAN ARBITRATION ASSOCIATION. ARBITRATION REPLACES THE RIGHT TO GO TO COURT, AND YOU THEREFORE AGREE TO WAIVE ANY RIGHT THAT YOU MIGHT OTHERWISE HAVE HAD TO A JURY TRIAL OR THE OPPORTUNITY TO LITIGATE ANY CLAIMS IN COURT BEFORE EITHER A JUDGE OR JURY.

Express Flooring exclusively uses only professional, and where required, licensed independent contractors.  

Concrete Coatings Limited Lifetime Adhesion Warranty: In the unlikely event the Express Three Layer System should peel, delaminate, or bubble and proved to be related to a performance issue with the application, Express Flooring will either replace material, or offer a full refund of the purchase price. This determination will be solely at the discretion of Express Flooring.
 
 The Warranty is limited to replacement-in-kind of materials determined to be defective only. Express Flooring shall not be held responsible for collateral, or related costs and damages resulting from failure.
 
 The warranty is void if Express Flooring solely at its discretion determines the consumer has failed their responsibility for the monitoring and prompt cleaning chemical spills including and not limited to brake fluid, battery acid, motor oil, radiator fluid, power steering fluid, solvents, acid cleaners, per Express Flooring’s floor care instructions.
 
 This warranty is void for latent changes to the concrete substrate including moisture rising from the substrate, efflorescence, spalling, cracks due to movement of substrate, deterioration or destructions resulting from puddling, flooding, floor impacts or items dragged over the floor.
 
 The warranty is void by Acts of God, changes in moisture content or if purchaser attempts to correct or alter the material or application. The warranty can be transferred one-time, with the completion of the transfer of warranty, which must be completed within 90 days of an ownership transfer.

Texas Customers: KNOW YOUR RIGHTS AND RESPONSIBILITIES UNDER THE LAW